1. The 24-hour refund window
You can ask for a refund within 24 hours of your first payment, on the Monthly or Lifetime plan, if Jukebox Duo didn't work for you: for example, listening together or playback failed and we couldn't fix it. We review every request, and we may decline one if Premium was working and was used as normal.
2. What is refunded
Our prices include tax. We refund the price you paid, minus the tax included in it and the payment processing fee, except where the law requires otherwise.
3. What is not refunded
- Requests made more than 24 hours after your first payment.
- Monthly renewals, and part of a billing period.
- Premium that worked and was used as normal.
- More than one refund per customer.
4. Billing mistakes
If you were charged twice, or charged after you cancelled, that's our mistake: email us and we'll refund that charge in full.
5. How to ask for a refund
Email hello@jukeboxduo.com from the email address you bought with, and tell us what went wrong.
6. After a refund
Premium ends as soon as the refund is issued. The money goes back to your original payment method, usually within 5 to 10 business days, depending on your bank.
7. Cancelling the monthly plan
Cancel anytime from Settings, through the billing portal. It gives you two options:
- Cancel at the next billing date: you won't be charged again, and Premium stays until the end of your current billing period.
- Cancel now: Premium ends straight away.
Either way, cancelling doesn't refund the current billing period.